Privacy Policy
1. Introduction
MSD Rock Drilling Tools ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit rock-drillbits.com or engage with our engineering and sales services.
We process data in accordance with applicable global data protection laws, including:
GDPR (General Data Protection Regulation) for EU/EEA users.
CCPA (California Consumer Privacy Act) for California residents.
Other applicable international privacy regulations.
2. Information We Collect
We collect information strictly for business and engineering purposes:
| Category | Details |
|---|---|
| Personal Contact Data | Name, work email address, phone number, company name, and job title. |
| Project & Technical Data | Rock formation details, drill rig models, drilling parameters, and technical specifications. |
| Usage Data | IP address, browser type, device information, and pages visited. |
| Cookies & Tracking | Essential cookies and analytics cookies (Google Analytics). See Section 9. |
3. How We Use Your Data
Your data is used solely to facilitate our business relationship:
To Provide Services: Processing quotes, engineering custom tools, and managing orders.
To Communicate: Technical consultations, order status, and warranty claims. (No unsolicited B2C marketing).
To Improve Performance: Optimizing site functionality and user experience.
To Comply with Law: Export controls, customs documentation, and tax records.
4. Data Sharing & Disclosure
We do not sell or rent your personal data. Sharing is limited to:
Affiliated Companies: Within the MSD corporate group for quality management.
Logistics Partners: DHL, FedEx, and Ocean Freight Forwarders for delivery.
Analytics Providers: Google Analytics (anonymous monitoring).
Legal Authorities: When required by law or to protect legal rights.
5. International Data Transfers
Data is processed at our offices in China and may be transferred globally. For EU/EEA transfers, we rely on:
Necessity for contract performance.
Standard Contractual Clauses (SCCs) approved by the European Commission.
6. Data Security
We implement industry-standard measures: SSL/TLS encryption, secure server infrastructure, and regular audits.
Disclaimer: No method of transmission over the Internet is 100% secure.
7. Data Retention
Inquiry Data: 2 years after last contact.
Customer Data: 5 years after last transaction (for warranty/legal compliance).
Analytics Data: Anonymized data may be retained indefinitely.
8. Your Privacy Rights
You have the right to Access, Correct, Delete, or Object to the processing of your data. To exercise these rights, email sales@rock-drillbits.com. We respond within 30 days.
9. Cookies Policy
Essential Cookies: Required for site functionality.
Analytics Cookies: Google Analytics tracks anonymous usage.
Management: You can control cookies through your browser settings.
10. Children's Privacy
Our services are intended for business professionals. We do not knowingly collect data from individuals under 16.
11. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, please contact our Data Protection Officer:
Email: sales@rock-drillbits.com
Address: TianTai Road 61, TianYuan District, Zhuzhou, Hunan 412000, P.R. China
12. Changes to This Policy
We may update this policy to reflect legal changes. Updates will be posted on this page.